1. You should contact baifupalmy.com customer service to initiate the return process within 3 days after you receive the items.
Please note that we only accept items in their original condition, and we cannot process any items that are returned without our prior knowledge. If you wish to return any or all parts of your order, you will need to contact customer service at Contact Us and obtain a "Product Return" form that must be included with your package.
2. Mis-Shipped items: Once we have confirmed we mis-shipped items (item shipped was not item ordered), we will be responsible for item exchange and postage will be on us. You may also return the product and get a full refund including postage.Hope you can understanding.
3. Color Errors: If you receive the items is not the color you ordered,you will get a full refund.
Please note that we will not accept any returned items by the color difference which is caused by your display monitor or the weather condition.
1. Submit a return request at Contact Us to Customer Service within 3 days upon receiving your order. Please include an explanation and photographs stating the reason for your return.
Please note that returns will not be accepted without prior approval from baifupalmy.com Customer Service.
2. Once baifupalmy.com Customer Service has approved your request, we will provide you with return address as well as a Product Return Form that must be filled in and included with your return. Please send the item(s) through your local post office within 3-5 business days once you have received the form. Include the Product Return Form with your return. Please note customer need pay the return shipping cost. Please don’t use courier agency like UPS, DHL or FedEx to return the parcel as we will not pay for the Custom fee that might caused.
3. Once your return is confirmed and inspected, we will process the refund in 2 days.
Please note that items returned in unacceptable condition will not be processed as refunds and will be shipped back to you.
If you make the payment via creditcard,we can only return the money to the original creditcard.
If you make the payment via western union or TT,you can choose any refund method you like.